Second bug in SCSM

If you create two change request on the end user portal with the same title something goes wrong. The second change is not created, and the title of the change becomes the change ID…

Image 1 – this is how the change was created:

CR01

Image 2 – this is the first change. This one is correct.

CR02

Image 3 – this is the second change. This one failes.

CR03

 

A quick workaround is to close IE and log in to the self service portal again. It does not help to delete the browsers temporary internet files, form data or the cookies.

 

Second bug in short time…..

Posted in IT

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